The City of Boynton Beach is dealing with a system-wide outage that has disrupted electronic utility bill payments through Bill2Pay, the city said in a social media post on Monday. The outage affects credit and debit card payments as well as autopay.
Residents can still pay in person at City Hall, by mail or through the payment drop box. The city said those options accept the usual payment methods.
Customers affected by the outage will not be charged late fees or have their water service disconnected because of the disruption, the city said.
City staff are working with vendors to restore service and look at other payment options. The city has not given an estimated time for when the system will be back up. Officials apologized for the inconvenience and said graphics with frequently asked questions and payment options are available in the post.
